FAQ

Frequently Asked Questions

Last Updated on February 11, 2025

 

I have questions about my order. What should I do?

If you have any questions regarding your order, please contact our customer service team at info@3five2thelabel.com

 

I entered the wrong address. Can I change it?

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. 3Five2 The Label, LLC cannot be held responsible for orders that are sent to addresses that are incorrectly entered.

 

Can I change my order?

We are unable to make changes to your order once it is placed. If you need to update your address, we recommend contacting the courier directly.

Please refer to our Return & Refund Policy.

 

I forgot to use my discount code. Can you adjust my order?

Unfortunately, once an order is placed, our system does not allow you or us to add the discount code to the order and adjust the pricing. If your order has not shipped out, please email our customer service team at info@3five2thelabel.com, we would be happy to cancel the order if it has not shipped out, so you can reorder and use your discount code.

 

What are your shipping fees?

Shipping rates are based on weight and destination of your package and will vary based upon your location.

Please refer to our Shipping Policy.

 

Does 3Five2 The Label ship Internationally?

We ship to most international destinations. Like the above, shipping rates are based on weight and destination of your package and will vary based upon your location. Unfortunately, this does not include any customs or duty fees your purchase may incur.

Please refer to our Shipping Policy.

 

What is your return policy?

We will gladly offer a full refund on orders within 14 days of receipt of goods. Sale items however are considered final sale and are unable to be returned for a refund or credit.

Please refer to our Return & Refund Policy.

 

I received a damaged item. What do I do?

Damaged or defective items must be reported to us within 7 days from the date of delivery. Email us at info@3five2thelabel.com with your order number and images of the defective item.

Please refer to our Return & Refund Policy.

 

I received the incorrect item; how do I get the correct one?

We apologize for any inconvenience in receiving the wrong item. Please email us at info@3five2thelabel.com with your order number, images of the entire packing slip and the incorrect item. We will prioritize your order to make sure we take care of you!

Please refer to our Return & Refund Policy.

 

Do you provide free returns?

We are happy to provide returns and exchanges for domestic orders only. The return costs are covered by us. That means no cost to you.

Please refer to our Return & Refund Policy.

 

Why was my return denied?

If any of the following is present, the return is subject for denial and will be sent back to you:

• Product issues- excessive wrinkling, velcro marks, holes, or damage to the item.
• Any visible wear or damage such as make-up, stains, rips, tears, etc.
• Dirty or worn items.
• Missing tags or retagged in different locations or different techniques.
• Animal/human hair.
• Lingering odor, such as smoke, cologne or body order.
• Promotional and/or free items were not returned with purchase.
• Deodorant marks.

 

Why wasn't my shipping fee refunded?

The costs of shipping are non-refundable and non-negotiable.

Please refer to our Return & Refund Policy.

 

What can be done about customs and duty fees?

3Five2 The Label does not impose customs and duty fees. Your country of residence imposes these fees for ordering items outside of your country. We cannot process a refund for any of these fees paid by the customer. If you choose to refuse the package or your package is sent back to us as a Return to Sender (RTS), your purchase minus shipping will be refunded when it is received back to the warehouse. Please keep in mind this may take up to 8 weeks.

Please refer to our Return & Refund Policy.

 

I haven't received my package/it was lost in the mail. What can I do?

3Five2 The Label is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, USPS is responsible for all mail pieces that undergo USPS delivery services. We will do our best to assist customers regarding missing packages. Please submit a claim through USPS. All claims will be thoroughly reviewed on a case-by-case basis. Claims may take up to 3 weeks to process. Once USPS responds to your claim, we will be able to take further action to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS. Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

 

If you have more specific questions, please email info@3five2thelabel.com and a member of our customer service team will gladly assist you.