FAQ's

Frequently Asked Questions

Last Updated: May 27, 2025

 

I have questions about my order. What should I do?

Please contact our customer service team at info@3five2thelabel.com for any questions regarding your order. We're happy to help.

 

I entered the wrong shipping address. Can I change it?

Please double-check your shipping details before completing your order. While we’ll do our best to help, we cannot guarantee changes can be made after an order is placed due to our fast-processing times.
3Five2 The Label, LLC is not responsible for orders shipped to incorrectly entered addresses.

 

Can I make changes to my order after it’s placed?

Unfortunately, we cannot modify orders once they’ve been submitted. If you need to change your shipping address, please contact the courier directly.
Please refer to our Return & Refund Policy for more information.

 

I forgot to use my discount code. Can it be applied after purchase?

Discount codes cannot be applied retroactively once an order is placed. If your order has not yet shipped, you may email us at info@3five2thelabel.com to request a cancellation. You can then place a new order using your discount code.

 

What are your shipping fees?

Shipping rates are calculated at checkout based on the weight and destination of your order.
For more details, please see our Shipping Policy

 

Do you ship internationally?

Yes, we ship to most international destinations via DHL Express. Shipping fees vary based on location and weight.
Please note that customs duties and import taxes are not included and are the responsibility of the customer.
See our Shipping Policy for more information.

 

What is your return policy?

We accept returns for a full refund within 14 days of receiving your order.
Sale items are final sale and are not eligible for return or exchange.
For more, view our Return & Refund Policy.

 

I received a damaged item. What should I do?

Please contact us within 7 days of delivery at info@3five2thelabel.com, including your order number and clear photos of the damaged item.
Refer to our Return & Refund Policy for more guidance.

 

I received the wrong item. How do I get the correct one?

We’re sorry for the mix-up! Please email info@3five2thelabel.com with your order number, a photo of the incorrect item, and a picture of the packing slip. We'll prioritize your case and correct the issue.

 

Do you offer free returns?

Yes, we offer free returns and exchanges for domestic orders only. Return shipping costs are covered by us.

 

Why was my return denied?

Returns may be denied and returned to the sender if any of the following conditions are present:

• Excessive wrinkling, velcro damage, holes, or visible wear
• Makeup stains, rips, tears, or other signs of use
• Items missing original tags or with altered/re-tagged labels
• Presence of animal or human hair
• Strong odors (e.g., smoke, cologne, body odor)
• Missing promotional or free items included with purchase
• Deodorant marks or residue

For full return eligibility, see our Return & Refund Policy.

 

Why wasn’t my shipping fee refunded?

Shipping charges are non-refundable and non-negotiable, even if the order is returned.
Please see our Return & Refund Policy for details.

 

What about customs or duty fees on international orders?

Customs and duty fees are determined and collected by your country.
3Five2 The Label does not issue refunds for these charges.
If you refuse delivery or your package is returned to us, we will refund your purchase minus shipping once it is received—please note this may take up to 8 weeks.

 

I haven’t received my package / It was lost in transit. What should I do?

We are not responsible for lost, stolen, or delayed packages once they are handed to the courier. USPS is responsible for all domestic deliveries.
If your package is missing, we recommend:

1. Submitting a claim with USPS
2. Emailing info@3five2thelabel.com with your claim details

We will support you in working through the claim process, which may take up to 3 weeks. A claim does not guarantee reimbursement from USPS, but we’ll do our best to assist you.

 

Still need help?

Please email us at info@3five2thelabel.com and a member of our customer support team will be happy to assist you.